Terms of service

Terms of Service

Despite our best efforts, some misunderstandings about expectations are bound to occur from time-to-time.  The information presented here is offered in an attempt to clarify our policies and practices, to avoid these problems, as much as possible.  It’s a dual safeguard:

  • It lets you know just what to expect with your orders from Essential-Vitamins.com™, and provides you with a fixed standard to hold us to, and
  • It makes clear the limits of our service to you, so you don’t make requests that we can’t fulfill.

    A note about our Better Business Bureau Online Status

     

    Essential-Vitamins.com™ was a member of the Better Business Bureau Online from February 2002 through August 2007.  It served as your guarantee that this business is run according to the highest standards of ethics and business practices.

    As a member of BBB Online, I agreed to participate in an arbitration process for any complaints that couldn’t be resolved between me and a customer.  While this situation never arose, I was glad to offer you another safeguard.

    But, for the year 2007, BBB Online significantly raised its membership fees, and I could no longer justify the expense.  However, you can be assured that I will continue to conduct business with the same regard to ethics and high business standards that I always have.

    Product Pricing

    All of the prices listed on this website are retail.  As with any business, we order the products at wholesale, give them a markup and sell them to you.  Several of the companies we work with have strict policies on minimum pricing.  To offer them to you at all, we have to abide by these policies.  But, in every way, we strive to make the best products available to you at the best prices possible, while still staying in business.

    Sales Tax

    Many people feel that, since they are ordering products over the Internet, there should be no sales tax on their purchases.  Personally, that is how we feel, too.  Unfortunately, it doesn’t always work that way.  When we’re charged taxes on the inventory we purchase, we have no choice but to pass that expense along to you; and for purchases within the state of Nebraska, we are required to collect tax.  We hope that you will be understanding about this.

    That said, at this point, we only charge sales tax on purchases made within the states of Nebraska and California.